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Terms & Privacy policy


We, at KlinicApp, are careful in protecting our customer's personal information. To ensure transparency in our data protection, our privacy policy explains the process of data collection, usage and disclosure. All personal information collected will be used only as described in this privacy policy.

All the terms and phrases used in the Agreement will be per definitions established in this privacy policy, unless the context clearly indicates otherwise. E.g. "Data" describes any information (including Personal Information) provided to KlinicApp by a customer and service provider (Pathology Lab); and "Personal Information" refers to information about an identifiable customer, such as name, email address etc.


1. Customer Registration

During registration, each customer provides specific data including a log in ID, a password, and an email address. These details will be stored in our database to identify the customer during their next visit. For online payments, a customer may also provide necessary personal and billing information.

To combat online fraud, KlinicApp may also record the IP address of a customer while recording data. We automatically receive and record information on server logs from a customer's browser, including an IP address, KlinicApp cookie information, and the page requested. Each customer should be aware that other web sites visited before or after entering our page may record their personal information as well and we have no control over such web sites.


1. Messages and Updates

We may send informative messages and email updates to a customer on their accounts or our services, including promotional messages. Customers can choose to opt out of promotional messages.

2. Cookies

We can use a customer's personal information to improve the user experience on our web site. We may use cookies to save the IDs and session validators on a customer's browsers and hard drives to provide a tailored web site. Recording IP addresses will help us diagnose problems and manage the web site.

3. Targeted Content

KlinicApp may display targeted adverts and other relevant information based on the customer's data while they are logged in. However, we never share any personal information with any advertiser, unless specifically asked by a customer in the consent pop up box on the advert. Advertisers receive a record of the total number of impressions and clicks for each advert. When a customer clicks on an advert, we only send a referring URL to the advertiser's site identifying that a customer is visiting from the web site. Once a customer is on the advertiser's site however, the advertiser may collect personal information based on their terms and conditions.


1. No Selling

KlinicApp does not sell, share, or distribute customer's personal information. All personal information disclosure will be only based on as agreed in this privacy policy.

2. Marketing Purposes

KlinicApp may disclose average statistics (information about the customer population in general terms) about the data to advertisers or business partners for marketing purposes.

KlinicApp is not responsible for, nor gives any warranties for the privacy and security practices of third party or any other linked web sites.

3. Third Party Supplier/ Agents/ Affiliates

KlinicApp may provide customer's data to a third party supplier/ agent/ affiliate to secure specific services to a customer (such as hosting, support services, shipping, or payment processing). The data disclosed will only be to the extent to enable the supplier to provide the specific services requested.

We can also disclose data to designated third parties to resolve or investigate abuse complaints. Data can be released to assist in attempting to block an abusive customer or complain to their Internet Service Provider.

KlinicApp is not responsible for, nor gives any warranties for the privacy and security practices of third party or any other linked web sites.

4. Law Enforcement

KlinicApp may disclose data if required by the law (e.g. by a subpoena or any other judicial or administrative order) to protect the safety of any individual or the general public, to prevent violation of the agreement as well as the rights of KlinicApp or any third party.

5. Change of Ownership

In case of a change of ownership (merger/ acquisition/ sale etc.), KlinicApp may reallocate the rights to data to the new owner. KlinicApp will send a prior notification to each Customer of the changes and the customer may choose to modify/ delete their personal data as they see fit.

6. Employees

KlinicApp will disclose data to its employees as and when they require to do their jobs.


KlinicApp applies advanced security measures to protect the customer data repository. No data is released or shared without the customer's consent. The website uses a secure server environment with a robust firewall and other advanced security measures to prevent interference or access from intruders.

In addition, it is the responsibility of the customer to maintain the confidentiality of their log in details to prevent any unauthorised access to their data.

1. Updating or Removing Data

A customer can update the data submitted to KlinicApp by logging into their account and updating information, including deactivating their accounts if needed from the live database. However, data may still be stored on the backup files and archives.

2. Unauthorised Use

Any unauthorised use of KlinicApp information system is a violation of the agreement and certain laws, including the section 86 of the ECT Act. Such violations will be subject to civil and criminal penalties. In addition, to avoid any unauthorised use, we can intercept, block, filter, delete, and disclose any communication over our information system.

In case of any further questions or concerns regarding our security and privacy policy, please contact us on the details given on our website.


KlinicApp has a set of terms and conditions governing service delivery and payment processing which will be followed for all services and deliveries. Any conflicting case will be promptly denied unless we make a situational agreement with a customer under special circumstances. All customers will agree to our terms and conditions before making a service request.

1. Prices/Terms and Conditions of Payment:

o The service package charges specified on the website does not include the transaction or any additional charges the bank or payment portal applies and the customer shall pay the full price including these applied charges. In case of payment defaults (payment deadlines not met, online transaction denied, any other payment default), KlinicApp will automatically cancel the service request, with a notification sent to the customer.

o In the case of custom-made packages, we reserve the right to increase the price by a reasonable amount and to deviate to a reasonable extent from the agreed quantity.

2. Delivery Dates:

KlinicApp will strive to adhere to the stipulated delivery time by the service provider. However, these dates may not be binding, unless agreed otherwise, as the service provider may get delayed due to the hazards and peculiar features of lab testing. Our contractual obligations are subject to the concerned labs delivering the correct report to us on time.

3. Passing of Risk:

The lab providing the services will bear all risk of accidental loss, destruction or deterioration.

4. Errors in Report:

o Any errors in the report, in-spite of great care taken, should be reported immediately on our website or helpline numbers with the service ID, no later than 7 days after receipt of the report, and hidden errors must be notified without delay after their discovery, otherwise the reports shall be deemed accepted and no compensatory follow ups or services will be provided.

o For loss or damage caused by delay due to ordinary negligence, we shall be liable for up to only 5% of the booking price agreed with us.

5. Applicable Laws and Judicial Forum:

o Substantive laws of Republic of India shall apply to all legal relationships and transactions established by this purchase agreement.

o The judicial forum for both parties, including for bill of contract matters, is our principal place of business (registered office). If we become the plaintiff in litigation, then we are also entitled to bring an action in the jurisdiction of the customer's principal place of business (registered office).


1. KlinicApp provides all rights to a client to cancel the order any time before the services start with a full refund initiated. A service is deemed to start as soon as the sample collector leaves for sample collection to the respective client chosen address. A service request will not be deemed cancelled once the service has started.

2. In case of delay in services from the service provider, customer can ask for full refund.

3. In case a client is not happy with our services (before sending the sample to the lab), they can inform the same by calling or sending an email to our customer support address provided at our website with "order ID" mentioned in the subject line. In such cases, sample will not be processed and full refund will be initiated.

4. In case of any issue with the reports, client can inform the same within 1 day of reports publication. In such cases we can ask the respective service provider to repeat the test on the sample collected from the client.

5. Any issues raised after 48 hours of reports publication will not be entertained since the samples collected will not be viable and would require fresh sample collection. This would be treated as new order and would be chargeable at normal rates.

Refunds would be processed within 7-10 business days of a cancellation.

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